Refund Policy
At Enchanted Wedding Film, we reserve your date and begin preparing for your day as soon as your booking is confirmed. For that reason, all retainers and payments are non-refundable.
Non-Refundable Retainer
A non-refundable retainer (typically 50%) is required to hold your date. This ensures our availability, blocks other bookings, and covers time invested in planning and preparation.
No Refunds After Service Is Rendered
Once services have been provided (photography or videography on the day of your event), we do not offer refunds under any circumstance.
Exception Policy (Very Rare)
While we hold high standards for our work and collaborators, if a rare circumstance occurs—such as a contracted second shooter or associate who fails to meet agreed quality expectations—we reserve the right to review the situation on a case-by-case basis. Refunds are never guaranteed, but may be considered at our sole discretion.
Questions?
Please contact us at hello@enchantedweddingfilm.com with any concerns. We're happy to talk through our policies or your specific event.